FAQs


What is my right size?

As ISTORIC caters to the oversized fit, if you're unsure about sizing, we recommend going one size up from your regular size. For example, if you normally wear an M, you can go ahead with an L with us. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
What are the care instructions on the t-shirts?

Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
How do our new drops work?

We usually announce our upcoming designs and collections on our official Instagram account - @istoric.in We recommend following us on Instagram and subscribing to our newsletter to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
What is a pre-order?

A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of pre-order status.
How do I confirm my order status?

Your order will been confirmed with a 4 digit order number (Eg: #6666). We ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
I cannot place an order online.

No problem; reach out to us through Whatsapp chat (9920132073 / 9930076395) and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
Can I cancel or amend my order?

All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to helphub@istoric.in immediately with your order number and the changes to be made and the team will happily assist you.
Can I change my delivery address?

Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to helphub@istoric.in immediately with your order number and the changes to be made and the team will happily assist you.
How can I pay for my order?

Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we accept COD for online purchases.
The product I want to order is out of stock. When will it be available?

At our brand, we are committed to offering our customers distinctive, one-of-a-kind designs that truly set us apart. To maintain this exclusivity, we normally do not restock designs or sizes once they’ve sold out but hey, exceptions are always there. This way, our customers who really want a certain design can have another shot at it and overall can enjoy the uniqueness of our collections and eagerly anticipate our next release.
I won’t be home to accept my order. What should I do?

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is returned to origin (rto). To avoid an rto, please make sure to inform us about the same on helphub@istoric.in so that we can hold our shipment until you are available at the location.
I have received a faulty/damaged product. What do I do?

Kindly drop in an email to helphub@istoric.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
My order has an incorrect/missing item. What do I do?

Kindly drop in an email to helphub@istoric.In with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
Can I exchange an item?

We have an exchange policy of 7 days from the date of receiving the product for online orders and date of billing for store purchases. To place return/exchange request, click here within 7 days of receiving the item.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;

The products are returned after use.

The products are damaged.

The products do not have all the tags.
How long does it take for the exchange to take place?

Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
Can I return the product for a refund?

We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. All returns are strictly accepted and refunded only via a gift card to the customer. However, in rare and exceptional cases, where a transaction fails or an order id is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at helphub@istoric.in and the team will be happy to assist you.
What are the contact channels?

Order related - helphub@istoric.in

Product information- info@istoric.in

Customer relations - +91 9930076395